Health Coaching

Health Coaching is an excellent way to stay accountable to someone with your health goals. You can even link a Fitbit device to your Total Health Portal and set achievable goals with your coach!

Coaches can:

  • Recommend preventive care
  • Establish goals for improved health
  • Ensure you are earning all your LiveWELL Incentives
  • Connect you to appropriate resources within your community

See how to earn your reward below, plus:

Log in to Your Total Health Portal


LiveWELL 704-355-8136
Email LiveWELL

For help with Your Total Health Portal, call the AHA at 855-581-9910.


How to Earn the $100 Health Coaching Incentive

Earning your Health Coaching Incentive is a two-step process:

  1. Complete the Health Survey in the Total Health Portal.
    New in 2019: You must complete the Health Survey to earn the Health Coaching Incentive or any Health Coaching Alternative Incentive

  2. Contact a Health Coach:
    1. On the web: From the Total Health Portal dashboard, find the Health Coaching tile. Click to schedule an appointment.
    2. OR, By phone: Call 855.438.0013 to schedule an appointment with a health coach


Alternative Options for Health Coaching Incentive

Health Coaching can be delivered in a variety of ways. Here are some alternatives/exceptions to speaking on the phone with a LiveWELL Health Coach.

Complete the Health Coaching Alternative Form, if necessary. Complete this form in the Total Health Portal only if you completed one of the alternatives. This form is not for traditional health coaching. Once you complete the Health Coaching Alternative Form, the Health Coaching Incentive will show as green and Achieved on your Rewards page.

Option that require no form:

  • MedCost Smart Starts, Maternity Education program. Pregnant teammates can participate in this as alternative to health coaching. Teammates must begin no later than 20 weeks gestation. No form is necessary. Call 800.722.2157 to participate.
  • MedCost Diabetes Care or Personal Care Management Program. Teammates who have been diagnosed with diabetes or facing a serious or chronic health condition may be eligible to participate. No form is necessary. Call 800.722.2157 to find out if you are eligible.
  • CarolinaCARE One-on-One Rx. If you are taking medication(s), you can speak with a CarolinaCARE pharmacist. The pharmacist can partner with you to manage your prescription needs, assist you with planning for pharmacy benefits, make recommendations for cost effective alternatives and provide a comprehensive medication review, and more! No form is necessary. Schedule CarolinaCARE One-on-One Rx appointment.

Options that require you to submit a Health Coaching Alternative Form:

New in 2019! If you participated in one of the Health Coaching Alternatives below, complete the electronic Health Coaching Alternative Form.

  • Weight management program, current and active participation: Including Weight Watchers, medical/surgical weight management program, or other weight loss program
  • Medical Nutrition Therapy or Registered dietitian consultation or Certified Diabetes Educator consultation
  • Counseling or coaching to improve mental or physical health by certified professional such as psychotherapist, Employee Assistance Program (EAP), personal trainer or certified health/wellness coach. This does not include mentoring or counseling for professional development
  • Mental Health First Aid class
  • Quit Smart or other tobacco cessation program completion

Note: Within 24 hours after submitting your Health Coaching Alternative Form, check the Total Health Portal Rewards page. Your Health Coaching Incentive should appear as green and Achieved.

Your Health Coaching Incentive will not appear until the Health Survey is completed and shows as Achieved.


Deadlines and Payout Dates

Core Four Incentives | Deposited in 2020

Reward Deadline Payout
Health Survey Complete the Health Survey on your Total Health Portal. Required to earn Health Coaching reward $100 Last Day of Open Enrollment January 2020
Health Coaching
After your complete the Health Survey, schedule your appointment in the Total Health Portal $100 Last Day of Open Enrollment January 2020
Financial Health Complete Financial Health Education $100 Last Day of Open Enrollment January 2020
Know Your Numbers
Transfer normal labs completed in 2017 or 2018 for the 2019 reward $100 Last Day of Open Enrollment** January 2020
Complete the Core Four and Receive an Additional $50 Bonus

**If you plan to mail your Know Your Numbers form, please ensure it is postmarked by the early deadline to qualify for the Early Bird Drawings.


Early Bird Prize Drawings for Completing Core Four

When you complete the Core Four Incentives by March 15, 2019 or June 7, 2019, you will be entered to win one of ten Atrium Health jackets.

Participation in the Early Bird Prize Drawings will not impact earning the $50 Bonus for completing the Core Four Incentives.